hausgolPrivacy Policy
This page describes what we collect when you use hausgol and how we keep that data protected. We at hausgol operate under a jurisdiction-restricted model, meaning our services are available only where local law permits. Your privacy and account security form the foundation of how we manage user data on our platform.
Our commitment is transparency: we explain which information we gather, how third-party processors handle it, your rights regarding your data, and how to contact us with questions. We do not sell your personal information to marketing agencies or data brokers. All transactions on hausgol—whether deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—are encrypted and logged in your account history.
Users are responsible for verifying that their access to hausgol complies with their own region's regulations. We maintain standard security practices, including encryption of payment flows and identity verification (KYC) for withdrawal requests.
What We Collect on hausgol
We collect personal data in order to operate your account, process payments, and comply with anti-money-laundering rules. When you register on hausgol, we ask for your email, phone number, full name, date of birth, and residential address. This information is stored in encrypted form on our servers, which may be located outside your jurisdiction.
Account and Identity Data
We collect and retain your email and phone number to send account notifications, withdrawal confirmations, and customer support responses. We ask for your full name and date of birth during registration; these are verified before your first withdrawal request. Your residential address is required for KYC (Know Your Customer) compliance in jurisdictions where we operate.
Payment and Transaction Records
Every deposit and withdrawal on hausgol is logged with the timestamp, method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and amount. We do not store your full card number or bank credentials; payment processors handle sensitive banking data. We retain transaction records for seven years to meet regulatory obligations and dispute resolution.
Cookies and Technical Data
We use cookies to keep you logged in, remember your language preference, and track your session for fraud detection. Our servers log your IP address, device type, and browser version. This technical data helps us identify unauthorized access attempts and maintain platform stability.
We do not sell your data to third parties. Any processor we engage—payment gateway, cloud host, email service—is bound by written data-protection agreements.
Third-Party Processors
Our platform relies on third-party vendors to process payments, host our servers, and send emails. These vendors are bound by confidentiality clauses and are not permitted to use your data for their own marketing. We may share your name and phone number with payment networks (mobile banking, local payment, online payment, and e-wallet operators) only to the extent necessary to complete a transaction.
Your Rights and Our Policy on hausgol
We undertake to respond to requests for account data within 14 days. If you wish to download your transaction history, account details, or any personal information we hold, contact our support team. You have the right to request correction of any inaccurate data, and we will update your profile within three business days of verification.
Your withdrawal requests trigger a KYC review. We may ask for a government-issued ID, proof of address (utility bill or bank statement), or a selfie holding your ID. This process takes up to five business days depending on verification volume. During Liga 1 tournaments or other high-traffic periods around Idul Fitri or Imlek, delays may extend to seven days. We undertake standard security practices but do not guarantee standard security practices against all cyber threats.
- Data retention: We retain your account data for as long as your account is active, plus two years after closure (to comply with regulatory audit trails).
- Right to erasure: Upon account closure, we may delete personal data except where law requires us to retain it (e.g. tax records).
- Data portability: We can export your account transactions and profile in CSV format upon request.
- Withdrawal preferences: Your account settings allow you to choose which payment method (DANA, e-wallet, mobile banking, local payment) receives refunds or payouts.
Our support team operates in English and responds to inquiries from users across Jakarta, Surabaya, Bandung, Medan, and Semarang. We do not store audio or video of support calls; we keep text transcripts for dispute resolution only. This privacy policy applies to all services on hausgol available where local law permits. Jurisdiction-restricted access ensures we comply with regional gaming and financial regulations.
If you have questions about how we handle your data or wish to exercise your rights, contact our support team. We will confirm receipt of your request and provide a substantive response within two weeks.